GP CQC Ratings

The Willow Tree Surgery

2 Jollys Lane, Hayes, UB4 9BG
CQC Rating Requires Improvement
Data: Care Quality Commission (Open Government Licence)

Inspection Details

Last inspected
17 November 2025
Report published
17 November 2025
Local authority
Hillingdon
Provider
Dr Minoli Rehana Handalage

View full CQC inspection report ↗

Inspection Results by Category

CQC inspects GP surgeries across five key areas:

Safe

Requires improvement

Are patients protected from abuse and avoidable harm?

Effective

Requires improvement

Does care, treatment and support achieve good outcomes?

Caring

Requires improvement

Do staff involve and treat people with compassion and respect?

Responsive

Requires improvement

Are services organised so they meet people's needs?

Well-led

Requires improvement

Is the practice well managed, learning and improving?

What Does This Rating Mean?

A Requires Improvement rating means the practice is not performing as well as it should. The CQC has identified specific areas that need to get better. Around 16% of GP practices carry this rating. The practice is required to demonstrate improvement before its next inspection.

Frequently Asked Questions

Is The Willow Tree Surgery rated Requires Improvement?

Yes. The Willow Tree Surgery is currently rated Requires Improvement by the CQC. The practice has been asked to address specific concerns before its next inspection.

Can I change my GP if my practice is rated Requires Improvement?

Yes. You are entitled to register at any GP practice in England that is accepting new patients. You do not need your current practice's permission to leave.

What happens to a practice rated Requires Improvement?

The practice must produce an action plan and show improvement at its next CQC inspection. The CQC monitors progress and may escalate action if standards do not improve.

How do I find a better-rated GP in Hayes?

You can compare ratings for all GP surgeries in Hayes on this site, or search nhs.uk for practices accepting new patients near you.

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